BRC releases guidance for reopening retail outlets

In an effort to prevent the spread of coronavirus, the Government ramped up its efforts to save lives and protect the NHS with a nationwide lockdown on 23rd March, which included the temporary closure of all businesses deemed non-essential. Whilst it’s still unknown when the lockdown will be lifted and retailers can return to business as usual, the BRC noted that it’s important to be ready for when that day does arrive.

To help retailers prepare to reopen, the BRC has issued guidance that includes operational and hygiene measures to help protect customers as well as staff.

In its guidance, BRC said, “We need to be ready, and as we start to prepare for the reopening of stores, it is likely that some virus control restrictions will continue to be necessary to limit transmission. The safety and wellbeing of every retailers’ staff and customers is a top priority. Retailers welcome continued government support and clarification to assist managing their workforces.”

The BRC has also outlined recommendations based on the experience of food retail members that have continued to operate with social distancing measures in effect over the past few weeks. Key considerations include limiting the number of entry and exit points into and out of stores; considering temporary barriers for queues; and introducing one-way shopping layouts. Hygiene measures could include identifying and regularly cleaning key touch points such as stair handrails and door handles, as well as setting up hand sanitiser stations.

In an effort to protect staff, retailers should ensure regular and visible written or verbal communication of the Government’s health and safety messages. This could include signage on noticeboards, the tannoy or through the intranet. Physical barriers could be put in place where feasible, and managers should consider staggering shift start, end and break times.

“Over and above these specific measures, there should be open dialogue with colleagues to reassure them and discuss any concerns about the safety of their role,” the BRC added.

The published guidelines consolidate Government advice as well as member experience, and will be updated on a regular basis in order to provide the most current information and advice.

Helen Dickinson, chief executive of the BRC, said: “Retailers are closely following developments from Government on when restrictions might be eased and are starting to plan accordingly. The safety and wellbeing of retail colleagues and customers remains the highest priority, and these guidelines aim to support everyone in the industry.

“Since the lockdown, many retailers have proved how shops can be run safely and effectively in line with the Government’s social distancing advice. This guidance is the product of retail’s incredible efforts to adapt to exceptional circumstances. The industry knows how to serve the public while protecting staff and customers alike. 

“Continued close collaboration with Government, including public support for the steps retailers are taking and adequate notice to get supply chains up and running, will mean that retail businesses can start trading again slowly and safely, and customers can feel confident that they are safe to return to shops.”