6 customer service dos and don’ts

The dos and don’ts of customer service

Do:

• Be polite
• Be confident
• Be honest (if you don’t know the answer to a question ask your colleagues for help)
• Listen to what your customer wants and take an interest in what they are saying

Don’t:

• Make up things about your products (you don’t know how much your customer knows)
• Treat customers differently depending on how much you think they’ll spend – every customer is equally important

TOP TIP: Always remember the ‘3 As’

Appearance – you need to look clean and tidy but not flashy - neat clothes and neat hair

Attitude – you should always treat customers as you would want to be treated

Awareness – acknowledge your customers, if you’re serving someone and someone else comes

Find out more top tips on providing excellent customer service in the latest issue of Speciality Food, available to download for free now